Privacy Policy

Le Grandeur Balikpapan takes the issue of safeguarding your privacy very seriously. We respect your privacy and place the utmost importance in safeguarding any information that is shared with us by our guests. This Privacy Policy has been created in order to better familiarize you with the information we collect from our guests and website visitors, and the way(s) in which Le Grandeur Balikpapan uses this information to better serve the needs of our guests.

Application of this policy
All marketing and communication efforts of Le Grandeur Balikpapan are executed by its Le Grandeur Balikpapan team. This Privacy Policy is applied to personal data that is collected, stored, disclosed and/or processed by Le Grandeur Balikpapan.
This Policy is based on regulation issued by The Ministry of Communication and Information Technology of the Republic of Indonesia No. 20 of 2016 on Personal Data Protection in Electronic Systems (Data Protection Regulation) and all the associated regulations and guidelines as may from time to time be issued by Ministry of Communication and Information Technology of the Republic of Indonesia
For more information on the regulation, please visit  
By visiting or using the Le Grandeur Balikpapan website and/or submitting your personal data, you agree to the terms of this Privacy Policy which covers how we collect, use, share and store your personal data. Please review this Privacy Policy carefully before visiting or using our website, or otherwise providing us with any of your personal data.
By visiting or using the Le Grandeur Balikpapan website and/or submitting your personal data, you agree to the terms of this Privacy Policy which covers how we collect, use, share and store your personal data. Please review this Privacy Policy carefully before visiting or using our website, or otherwise providing us with any of your personal data.
Personal data that is collected and stored in jurisdictions outside of Singapore may, subject to applicable law and PDPA, be transferred to and used by Le Grandeur Balikpapan and its representatives. Similarly, personal data that is collected or stored by Le Grandeur Balikpapan may, subject to applicable law and regulations, be transferred to and used by us outside of Indonesia. When personal data is collected by Le Grandeur Balikpapan or transferred Le Grandeur Balikpapan, it will be treated according to the privacy practices set forth in this Privacy Policy.
Personal Data
“Personal Data” as “certain individual data which is stored, maintained and kept accurate and the confidentiality of which is protected”..
“Personal Data” as “certain individual data which is stored, maintained and kept accurate and the confidentiality of which is protected”. “Certain individual data” is defined as “true and actual information that is attached to and identifiable towards, directly or indirectly, an individual”.
Use of Personal Data
For all personal data collected and/or transferred to Le Grandeur Balikpapan, we ensures that it fully complies with the provisions of this Privacy Policy and applicable law and only deals with the data to fulfil its obligations.
Le Grandeur Balikpapan either currently uses or may in future use your information for any purpose not prohibited by applicable law. This includes, but is not limited to:
  • •To provide effective service delivery to our guests, ensuring that all needs and requests made by each guest is accurately and efficiently attended to.
  • •To notify you of special events, promotions and offers related to Le Grandeur Balikpapan
  • •To process or purchase credit transactions.
  • •To process and respond to guest enquiries.
  • •For security purposes and verification of identity and reservation confirmation.
  • •For marketing research purposes to better understand our guests and their preferences, and to improve guest experiences, and to conduct statistical or demographic analyses.
  • •To comply with a court order or other legal process or other legal requirements of any governmental authorities.
  • •In the sole discretion of Le Grandeur Balikpapan, in exceptional circumstances such as a national emergency, security concern or other situation in which Le Grandeur Balikpapan deems disclosure is prudent.
Collection of Your Personal Data
On our website
When you visit our website, you may be initially given a “cookie”, and your computer is assigned an ID number. This is a common practice on most commercial websites. A cookie is a commonly used device that tracks an individual user’s preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time they visit our site.
By accessing our website, you agree that we can place cookies in your device. Le Grandeur Balikpapan automatically logs all traffic to and from our website. These logs include domain information that is used to maintain aggregate website data and aids us to learn about the online behaviour of our guests, including how often they visit the Le Grandeur Balikpapan website and their click-through behaviour on our website. This information is used to improve our website’s content and navigation for our guests and to personalize our guests’ online experience. Our cookies do not contain any personally identifying information and do not follow visitors when traveling on the Internet after leaving the Le Grandeur Balikpapan website.
Most Internet browsers automatically accept cookies, however, you can block them by adjusting the settings on your Internet browsers. Kindly note that by rejecting or blocking cookies, you may be restricted from using some services and features on our website.
Our website may allow third parties to download cookies to your device. Third parties, including analytics firms and business partners, may use cookies and other technologies to collect non-personal data about your online activities while you are using our website. Le Grandeur Balikpapan does not have access to or control over cookies or other features these third parties may use, and is not responsible for the content and privacy policies of any external websites hyperlinked from our website
Information Requests and Newsletter Subscription
When submitting a request for information, such you will be asked to complete a form that includes your contact information. All information captured is secure.
You may also wish to submit your e-mail address in order to be placed on a subscription mailing list to receive other information about Le Grandeur Balikpapan, including but not limited to, events and promotions. In deciding whether or not to join such lists, please note that Le Grandeur Balikpapan does not sell or rent our lists to anyone. In the event that you choose to join our subscription list, you may ask to be removed from the list at any time. You will always have the ability to accept or decline any form of communication from Le Grandeur Balikpapan.
If you choose to provide us your personal data for the aforementioned purposes, we will only use it for the purpose we have specified to you. By providing us with your personal data, you acknowledge and agree to the terms and conditions contained in this Privacy Policy.
Making Reservations
Reservations can be made via our website reservations system, over the phone by calling our Reservations Agents or through Travel Agents, Online Travel Portals and email.
In order to process a reservation, you will be required to share information such as your name, address, contact details, credit card details and preferred method of payment. During the course of your reservation process, you may also choose to share any preferences or requests to enhance your experience at Le Grandeur Balikpapan. All personal information obtained during the reservations process will be communicated directly to Le Grandeur Balikpapan.
For bookings made directly through the Le Grandeur Balikpapan website or through our Reservations Agents, you will receive a confirmation email of your reservation. All information captured during a reservation process directly to Le Grandeur Balikpapan is secure. Information such as credit card numbers is protected. Purchasing transactions are facilitated by third party processers who are required by contract with us to protect the privacy of your personal data.
We may obtain personal and non-personal data about you from other sources, for example when you make your reservation through a Travel Agent or Online Travel Portals. In situations in which a third party under contract with Le Grandeur Balikpapan collects personal data about you, we will require the third party to exercise reasonable care in protecting your information so that it is in compliance with applicable governing law and the PDPA. Please refer to the privacy policies of those third parties to better understand their activities and practices.
As a Guest at Le Grandeur Balikpapan
During your stay, we record your itemized spending and transactions to properly assemble your guest profile. This information is recorded to comply with our financial reporting requirements, including those imposed by our auditors and government regulators. We may also collect certain information as required by local laws (e.g. passport number). Information particular to your stay may also be stored (i.e. health issues, payment difficulties, special requests, service issues). This specific information is stored in our property management system and is combined with information from previous visits that you have made to Le Grandeur Balikpapan. You may advise us if you do not want personal preferences shared.
In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) that are sent to Le Grandeur Balikpapan before, during or following your stay. This information may be shared within the employees of Le Grandeur Balikpapan and relevant partners.
Sharing of Your Information
Le Grandeur Balikpapan may share your personal data with and among its affiliates, partners and subsidiaries or with unaffiliated third parties, whether in Singapore or abroad. Only relevant and necessary information pertaining to uses such as, but not limited to: as set forth in this Privacy Policy; for cross-marketing; to verify your identity; to process a purchase or credit transaction; to provide you with services you have requested in which case you will be considered to have implied your consent; to comply with a court order or other legal process of any governmental authorities; in the sole discretion of Le Grandeur Balikpapan in exceptional circumstances, such as a national emergency, security concern, or other situation in which Le Grandeur Balikpapan deems such disclosure is prudent.
Agents, contractors or third party service providers of Le Grandeur Balikpapan may receive your personal data in the course of providing services to Le Grandeur Balikpapan to better serve your needs as a guest. Using contractual or other arrangements, Le Grandeur Balikpapan ensures these parties protect your personal information in a manner consistent with the principles set forth in this Privacy Policy.
If there is any suspicion of unlawful activity taking place, Le Grandeur Balikpapan may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
Third parties, including but not limited to Travel Agents or Online Booking Portals, may give you the option to upload certain information onto their own service. If you choose to share your personal data, you will be granting the third party in question the right to store, access, disclose and use your personal data in the ways described in such third party’s terms and privacy policy. You are responsible for reviewing the privacy policies of such third parties, and we recommend that you read those policies very carefully before disclosing your personal data to any third party, whether directly or indirectly.
Changes to this Privacy Policy
We reserve the right to review and amend this Privacy Policy at any time. All changes made to this Privacy Policy will be updated on our website at We encourage you to review this Policy for changes on a regular basis to understand our policy regarding the collection and use of your personal data.
Your continued use of our website and acceptance of our services at Le Grandeur Balikpapan after any chances to this Privacy Policy constitutes your consent to any such changes, to the extent such consent is not otherwise provided. Should at any point in time your personal data is required to be used in a manner different from what is stated in this Privacy Policy, you will be notified by letter or e-mail sent to your last known address. If you do not consent to the different way(s) we intend to use your personal data, you may inform our Data Protection Officer in writing. If no objection is received, you will be deemed to have granted consent to the use of your personal data in the revised manner.

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